Can’t say enough good things about Hans in the service department! Norm and Matt have also been fantastic for returning messages and ensuring quality customer service!
I cannot say enough good things about my experience dealing with Matt for the lease of my new Tiguan. He took the time and initiative to present me with different options and scenarios - nothing was too much trouble. He was very patient going over the details. He was very helpful and went over and above in order to help me make the right decision for me. He is professional, personable and extremely knowledgeable and I would have no hesitation in recommending him to anyone. This is the best customer service I have experienced. I also want to mention Norm who was tasked with explaining the features and setting up my new vehicle. He was also so very patient, informative , knowledgeable and helpful. Thank you to both Matt and Norm - best customer service ever!
Norman was a pleasure to work with, very friendly staff and helped me pick a very well priced vehicle from Orangeville VW. Would definitely recommend working with him.
Just picked up my son's new golf wagon...thanks Norm
Living nowhere near Orangeville, my wife and I came to look into getting a car here because they advertised a military discount on an internal website. I had a VW lease already, getting over the mileage allowance, and was looking to find a way to avoid getting stuck with a big bill.We met Alexi Lepine, who had gotten the information on our lease terms and a "pull ahead" program and went to take a look at the car I had been researching, a Jetta Highline. We took a test drive, talked about options, and then got a great offer from the dealership to get into a new car faster. It was a long day but we had a deal made and were back the next week to pick up our new 2019 Volkswagen Jetta Execuline and turn in our old car.The experience was excellent, totally worth the trip.
Alexi and Mathew had helped us tremendously through the buying process. They genuinely care about what are important to us in choosing our family car, such as taking time to answer our questions and weren't pushy at all. We tagged along our tots and they were super accommodating which was just nice. I highly recommend
Orangeville Volkswagen is a 5 start dealership and the staff makes buying or leasing a car so easy. With top $ for my trade-in and good discount off MSRP. Norm was so helpful in making this happen I got the absolute best deal possible very confident in that. This has to be close to the 20th car I have purchased (yes I like a new ride every couple of years) and it was the easiest deal I have ever done. Thanks again Norm. Not your typical car shopping experience at all. I have always used their service depart as well. Without a doubt they have kept my 2015 Jetta in tip top shape ever since I purchased it from them hence the top $ trade in.Final note I work in Vaughan, live in Bolton and buy my cars in Orangeville there are a number of dealerships I could deal with much closer to were I work and live but I just cant deal with the big dealerships that cant take the time to put a personal touch in the way the do business.
We were impressed with Matt and Norm at this location. They worked hard to help us find a reliable vehicle. We were pleased with their efforts and would recommend this location for your auto needs.
After having experience 4 other VW service providers I can say this is by far my greatest experience. I have piece of mind driving my vehicle. The members of Orangeville VW are very friendly and genuinely grateful to answer your questions. The service department has never let me down. It’s almost incredible in this day and age that we get what we pay for. Thank you VW Orangeville for everything. Peace and love
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