COVID-19 Update

We here at Orangeville Volkswagen have been closely monitoring all developments regarding COVID-19 and are doing everything in our power to help protect our clients and our staff.

Orangeville Volkswagen will remain OPEN during the latest provincewide lockdown:

  • Our Sales and Service departments will be open by appointment only
  • Parts will be available for curb-side pick-up only. You can reach our Parts Department at 519-941-3317.

In addition, we will continue to do everything in our power to help ensure the safety of our staff and customers:

  • Our sales consultants will not be in the vehicle for test drives and all vehicles will be sanitized before and after every test drive.
  • We offer remote vehicle purchase and delivery to customers who wish to skip the showroom and buy from home. Visit our Shop from Home page to learn more or call us at 519-941-3317.
  • We have clearly-defined markers on floors, workstations and chairs to help ensure appropriate social distancing.
  • Cash transactions will not be accepted.
  • Acrylic sneeze guards are in place on our sales consultants’ and service advisors’ desks.
  • If you bring your vehicle in for service, all touchpoints will be disinfected prior to pick-up.
  • We have discontinued shuttle service until further notice. Loaner vehicles are available when booked in advance.
  • Our dealership is adhering to best practices and guidelines set forth by the WHO as well as local public health authorities.
  • All employees are trained on the preventative steps they need to take to keep the dealership safe.
  • Our cleaning staff has increased the frequency of cleaning/disinfecting all public touchpoints such as door handles, surfaces, etc.
  • We have increased the availability of hand sanitizer and disinfectant wipes at our dealership
  • Our workstations are disinfected after every customer visit.
  • We have implemented a no-touch policy for our staff (e.g. no shaking hands or physical contact with customers or other staff members).
  • We are instructing staff to stay home if they’re not feeling well.
  • We are instructing staff that have traveled to self-isolate for 14 days prior to returning to work.
  • The total number of staff working at the dealership at any given time has been reduced.
  • Staff members have been further spaced out so that sales staff and service advisors are working at every other work station and technicians are working at every other hoist.
  • Customers will be asked to digitally approve the work requested instead of signing the Work Order.
  • Completed repair orders will be e-mailed to customers.

 

Thank you again for your understanding and we hope that you and your loved ones are staying safe and healthy.

We can now accommodate walk-in traffic for our Sales, Service, and Parts Departments. In addition, we’ll be continuing to enforce our COVID-19 safety procedures:

  • Our sales consultants will not be in the vehicle for test drives and all vehicles will be sanitized before and after every test drive.
  • We offer remote vehicle purchase and delivery to customers who wish to skip the showroom and buy from home. Visit our Shop from Home page to learn more or call us at 519-941-3317.
  • We have clearly-defined markers on floors, workstations and chairs to help ensure appropriate social distancing.
  • Cash transactions will not be accepted.
  • Acrylic sneeze guards are in place on our sales consultants’ and service advisors’ desks.
  • If you bring your vehicle in for service, all touchpoints will be disinfected prior to pick-up.
  • We have discontinued shuttle service until further notice. Loaner vehicles are available when booked in advance.
  • Our dealership is adhering to best practices and guidelines set forth by the WHO as well as local public health authorities.
  • All employees are trained on the preventative steps they need to take to keep the dealership safe.
  • Our cleaning staff has increased the frequency of cleaning/disinfecting all public touchpoints such as door handles, surfaces, etc.
  • We have increased the availability of hand sanitizer and disinfectant wipes at our dealership
  • Our workstations are disinfected after every customer visit.
  • We have implemented a no-touch policy for our staff (e.g. no shaking hands or physical contact with customers or other staff members).
  • We are instructing staff to stay home if they’re not feeling well.
  • We are instructing staff that have traveled to self-isolate for 14 days prior to returning to work.
  • The total number of staff working at the dealership at any given time has been reduced.
  • Staff members have been further spaced out so that sales staff and service advisors are working at every other work station and technicians are working at every other hoist.
  • Customers will be asked to digitally approve the work requested instead of signing the Work Order.
  • Completed repair orders will be e-mailed to customers.

 

Thank you again for your understanding and we hope that you and your loved ones are staying safe and healthy.

Due to the new COVID-19 restrictions we can no longer accommodate walk-in traffic at our dealership:

  • Our Sales and Service departments will be open by appointment only
  • Parts will be available for curb-side pick-up only. You can reach our Parts Department at 519-941-3317.

In addition, we have implemented the following policies and procedures to help ensure to safety of our staff and our customers:

  • Our sales consultants will not be in the vehicle for the test drive and all vehicles will be sanitized before and after every test drive.
  • We offer remote vehicle purchase and delivery to customers who wish to skip the showroom and buy from home. To book your appointment or buy remote, either complete our online contact form or call us at 519-941-3317.
  • The only public access to the building is via our automatic doors.
  • We have clearly-defined markers on floors, workstations and chairs to help ensure appropriate social distancing.
  • Cash transactions will not be accepted.
  • Acrylic sneeze guards are in place on our sales consultants’ and service advisors’ desks.
  • If you bring your vehicle in for service, all touchpoints will be disinfected prior to pick-up.
  • Vehicle repairs / service will be facilitated by appointment only. Please call us at 519-941-3317 when you arrive for your appointment so we can discuss your options.
  • We have discontinued shuttle service until further notice. Loaner vehicles are available when booked in advance.
  • Our dealership is adhering to best practices and guidelines set forth by the WHO as well as local public health authorities.
  • All employees are trained on the preventative steps they need to take to keep the dealership safe.
  • Our cleaning staff has increased the frequency of cleaning/disinfecting all public touchpoints such as door handles, surfaces, etc.
  • We have increased the availability of hand sanitizer and disinfectant wipes at our dealership
  • Our workstations are disinfected after every customer visit.
  • Our vehicles are disinfected after every test drive.
  • We have implemented a no-touch policy for our staff (e.g. no shaking hands or physical contact with customers or other staff members).
  • We are instructing staff to stay home if they’re not feeling well.
  • We are instructing staff that have traveled to self-isolate for 14 days prior to returning to work.
  • The total number of staff working at the dealership at any given time has been reduced.
  • Staff members have been further spaced out so that sales staff and service advisors are working at every other work station and technicians are working at every other hoist.
  • Customers will be asked to digitally approve the work requested instead of signing the Work Order.
  • Completed repair orders will be e-mailed to customers.

 

Thank you again for your understanding and we hope that you and your loved ones are staying safe and healthy.

We here at Orangeville Volkswagen have been closely monitoring all developments regarding COVID-19 and are doing everything in our power to help protect our clients and staff.

We will continue to take the following precautionary measures:

  • All customers and staff are required to wear a mask when inside any customer-facing area of the dealership.
  • Vehicle repairs / service will be facilitated by appointment only. Please call us at 519-941-3317 when you arrive for your appointment so we can discuss your options.
  • Our indoor customer waiting area is open with limited seating and a 6-foot separation between seats for proper social distancing.
  • No shuttle service is available. Loaner vehicles are available when booked in advance.
  • Our dealership is adhering to best practices and guidelines set forth by the WHO as well as local public health authorities.
  • All vehicles to be test-driven will be sanitized prior to the test drive.
  • All test-driven vehicles go through a 24-hour quarantine and sanitization prior to being test-driven by the next customer.
  • Fully-digital online trade appraisal tool available on our website.
  • All sales consultants able to facilitate face-to-face meetings digitally via digital tools such as Zoom.
  • All vehicle sales can be facilitated remotely. Email us at sales@orangevillevw.ca for any sales or leasing needs.
  • All employees trained on the preventative steps they need to take to keep clients and staff safe.
  • We have implemented a no-touch policy for our staff (e.g. no hand-shaking or physical contact with clients or other staff members).
  • We are instructing staff to stay home if they are not feeling well.

We also have new temporary hours of operation:

Sales:

  • Mon-Fri from 9 a.m. to 6 p.m.
  • Sat from 9 a.m. to 4 p.m.

Parts and Service:

  • Mon-Fri from 8 a.m. to 5 p.m.